Technical Customer Care Manager (m/f) in Stuttgart at Neuffer

What we expect from you:

  • Act as the first point of contact for customers and those interested in purchasing windows online
  • Answer inquiries by phone, email and live chat
  • Process orders and provide customer support throughout the entire order lifecycle
  • Handle questions, returns and complaints
  • Communicate with external partners, service providers and suppliers
  • Work closely with the Business Development and Logistics departments

What you bring to the table:

  • Have a technical background in the window industry or be a state-certified woodworker, master glazier or window technician
  • Experience in window construction or the window trade required
  • Strong communication skills with a talent for organization
  • Be a reliable team player who works well under pressure
  • Fluent German, both written and spoken
  • Excellent knowledge of MS-Office

What we offer:

  • Competitive salary and benefits package
  • Comprehensive benefits and training
  • A great work environment in a dynamic team in downtown Stuttgart
  • Established company and e-commerce leader in the windows and doors industry
  • An innovative and international workplace

Job-Details

CATEGORY
FULL TIME
JOB ART / WORKPLACE
Customer Care / Stuttgart

Our Benefits

Free drinks & smoothies
Friday BBQ on our terrace
Regular exclusive team events
Great location in downtown Stuttgart
Great worksplace atmosphere
Comprehensive workshops & training

Awards

           

Your contact person:

Nico Astfalk

CMO
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