Shipping & Delivery
From Germany to You
After your custom made windows and doors are produced, it is time for them to be carefully packed and leave the production facility in southern Germany.
Step 1: Packing
Once production is complete, your order is transferred to the logistics department. There, your windows and doors are loaded onto special wooden pallets, shrink wrapped with protective foil and carefully fastened together. They are then prepared for transport to port via lorry.
Step 2: Insured Shipping
All shipments are fully insured.
Inside the European Union:
For EU customers, your order will be packed and loaded onto a lorry at the factory in southern Germany for final delivery. We will work closely with you to arrange a delivery date and time that suits your schedule. Optionally, we can arrange for a small forklift to be included to help with the unloading.
Outside the European Union:
After the container is packed and loaded, it is trucked from our factory to Hamburg or Bremerhaven. In port, the lorry is unloaded where your windows and doors are loaded into a container by certified export handlers and all contents verified. Depending on the size of your order, they will be loaded into a 20 foot, 40 foot standard or 40 foot high cube container. Every shipment is insured against accidents or damage while underway.
Upon shipment, we provide you the following documents which will help you arrange clearance through customs.
- Bill of Lading
- Packing List
- ISF Importer Security Filing
Step 3: Arrival at port & Customs Clearance
When the container ship reaches your nearest local port, the container is then unloaded and the customs clearance process begins. We can arrange for a broker to assist you with the process upon request. We have extensive experience in worldwide logistics and are happy to assist you in any way we can.