Employee IT Support (m/f) in Stuttgart for Neuffer

Responsibilities:

  • You are responsible for the acceptance, prioritization and coordination of error cases and bugs of our systems in the first and second level support.
  • In incidence management you take over the communication of outages (incidence ieports, outage reports) and manage the resolution of the outages.
  • As the main contact point, you support the teams to resolve failures efficiently and effectively through cleanly formulated tickets (in Jira) and problem descriptions.
  • You take responsibility by performing initial acceptance of bug fixes and ensuring ticket progress.
  • Together with the product owners, you will improve the overall quality of our software through regular communication and reporting.
  • In the long term, you will help to improve our quality management by creating and maintaining test cases.

Qualifications

  • You have completed professional training or a degree in the field of IT or comparable training. We also welcome people with the relevant experience who are looking for a career change.
  • You already have professional experience in IT support or a comparable position, ideally in the e-commerce environment.
  • You already know Atlassian Jira/Confluence or a comparable software (e.g. Asana) from your daily work.
  • You are service- and solution-oriented, willing to learn, have strong communication skills and remain calm even in stressful situations.
  • Your way of working is characterized by structure, pragmatism and empathy. You like to work in a team and can react agile to changes.
  • Very good English and German skills round off your profile.

Benefits

  • We are pioneers and leaders in the digitalization of the global window trade. You will become an important part of our success story.
  • We offer you an exciting job in an innovative and international working environment with a modern workplace in a central location in Stuttgart.
  • Short decision-making processes, open communication and room for implementing your own ideas are the basis of our success.
  • Free drinks, fresh fruit, pizza or Maultaschen day on Mondays, healthy bowls on Wednesdays and TGIF-BBQ on our 300 sqm terrace on Fridays are waiting for you.
  • Corporate benefits: high-quality special discounts from well-known manufacturers and brands.
  • Possibility of hybrid work allowing for a great work-life balance.
  • Relocation sponsorship if required and support with cost of relocation (on a case-by-case basis).

Job-Details

CATEGORY
FULL TIME
JOB ART / WORKPLACE
Development / Stuttgart
Apply now

Our Benefits

Free drinks & smoothies
Friday BBQ on our terrace
Regular exclusive team events
Great location in downtown Stuttgart
Great worksplace atmosphere
Comprehensive workshops & training

Awards

             

Your contact person:

René Bitomsky

Recruiting Team
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